The IDPNC Call Centre is a centralised resource through which all problems, queries, comments, information or suggestions relating to the IDPNC will be channelled. The role of the Call Centre is to ensure that IDPNC clients get efficient and courteous service, while the centralised nature of the service ensures optimal resource ultilisation.
The call centre will operate between 8.30am to 16.00pm, Mondays to Fridays. (Excluding public holidays and the time period between 24 December and 2 January of the following year). Clients may leave a message on the answering service or send an e-mail to the Centre outside of these hours.
| Telephone: | (012) 334 0875 | |
| E-Mail: | idpnc@dplg.gov.za |
Telephoning the Call Centre
Operators will ascertain the nature of the call, and either answer it
directly or log a call.
If a call is logged, the operator will explain the procedure to the client, callers will be asked to supply certain details to enable
operators to check user details on the system and to contact you back should the need arise. The following
information will be requested:
You will receive a Call Centre Reference Number either verbally or via e-mail (this number allows you to track your call should you so wish). Depending on the nature of the call and the type of reply required the call centre will contact the user via telephone or e-mail.
Sending e-mail to the Call Centre
If you e-mail the call centre you will receive an acknowledgement that the call centre has received your e-mail.
The onus is on the client to explain the problem being experienced when using
e-mails. The Call Centre will send back e-mails requesting more information
if the clients query does not have sufficient detail to be processed.
By using the following link, an e-mail will be sent to the Call Centre directly: IDPNC Call Centre
Clients E-mails logged at the Call Centre will receive a second e-mail containing a Call Centre Reference Number (this number allows you to track your call should you so wish). Depending on the nature of the e-mail and the type of reply required the call centre will contact the user via telephone or e-mail.